AfghaNet’s dedicated customer service center assigns a qualified account manager as a singular point of contact who will be at your service 24/7.
Dedicated Support Agent
Free Installation And Networking
All AfghaNet equipment are delivered, installed for free of cost, and network set up is done at no charge under our standard plans.
Down Time Reimbursement
In case of down-times, AfghaNet compensates you in one of the following ways:
- Refunding the amount of the money for the time your Internet connection was down.
- Doubling the bandwidth for the time your Internet connection was down + 1hour
80% Backup Link
Our Microwave provide a failover back-up for our fiber-optic routes. We deliver 80% bandwidth back-up in case of any interruptions.
Free Public IPs
AfghaNet has its own BGP (Border Gateway Protocol) and can provide as many Free Public IPs as required by the client free of charge.
Free 24-Hour Demo
AfghaNet provides a trial period (demonstration) of 1 day (24-hour) for the internet services.
Change Or Cancel Anytime
Client reserves the right to change their bandwidth or terminate AfghaNet’s services at any time and for any reason without prior notice.
Dedicated Connection
AfghaNet provides uninterrupted, dedicated symmetrical connection (equal upload and download speeds) to support critical business applications.
Upload/Download Speed Parity
AfghaNet provides dedicated full-duplex bandwidth to its clients having equal amount of download and upload speeds to create superior bandwidth efficiency.
Free 24/7 Technical Support
Our technicians are available through Skype, Phone, Chat, and Email, 24 hours a day, 7 days a week, 365 days a year. Our average response time is less than one minute.
Equipment On Lease
AfghaNet provides the latest best-in-class equipment on-lease for free to make sure you have the most reliable network.
Fiber Optic Source
AfghaNet owns and operates state-of-the-art data center with a direct fiber optic connection on Afghanistan’s internet ring backbone.
Cacti Graph
A Cacti Graph access is given to the client to check and monitor their bandwidth usage online anytime from anywhere.
IT Assessment
AfghaNet's comprehensive IT Assessment ensures your technology landscape performs to its best capacity by providing System Clean-Ups, Virus Checks, Security Audits, and License Arrangements.